ORIGIN: Jeddah, KSA → Lahore, PK STATUS: Open to Remote & Global Roles IN OPERATIONS SINCE: 2010
AI Agent Engineer & Digital Supply Chain Architect

Muhammad Ahmad — AI Agent Engineer & Supply Chain Architect

RAG, Tool-Calling & LangGraph — PMP® & RMP® Certified — Operations Built, Then Coded

I've spent 15+ years building and optimizing operations that power telecom networks and supply chains — from founding the vendor ecosystem for one of Ericsson’s largest managed services contracts in KSA to rebuilding a fragmented SME operation. I don’t just manage processes — I design the systems (SaaS ERP, WMS, LMS) that run them. More recently, I've applied that same systems discipline to building AI agents — LangGraph, RAG, deterministic guardrails against hallucination — most recently Ahmad-AI and Ahmad Voice AI (full engineering logs). PMP® & RMP® certified. I ship both SOPs and production code with equal rigor.

AI Agent Engineering 15+ YRS Operations Leadership PMP® / RMP® PMI Certified 4 Systems Shipped MSc Supply Chain Mgmt
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Core Competencies

Digital Supply Chain Strategy & Operations Automation ERP & WMS Enablement (SAP WM, Sage 100, Odoo) Process Digitization & Workflow Engineering (Python, Flask, SQL) Risk Management & Mitigation (RMP®) Project & Program Management (PMP®) Vendor & SLA/WLA Governance Warehouse & Inventory Process Improvement Business Systems & Process Optimization
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Career Tracking

NOV 2022 — CONTRACT END MAY 2026

Supply Chain Manager

Blue Light LLC · Lahore, Pakistan

Inherited a manual, fragmented supply chain and rebuilt it into a documented, process-driven operation. Cut delivery cycle time 50% and shipment costs 20% by restructuring the FedEx logistics workflow; reduced customer claims from several per quarter to one. Designed the company's first end-to-end SOPs and deployed a Google Sheets-based WMS to digitize order-to-ship.

Jan 2014 — JULY 2022

Program Coordinator — Managed Services (STC) / SPOC

Ericsson BSA · Jeddah, Saudi Arabia

Founding operational lead for one of the largest telecom managed services contracts in the Middle East. Built the vendor ecosystem from zero — recruiting, vetting, and training 10+ external providers — and saved SAR 100,000+/month through a proactive SLA/WLA monitoring framework. Led the migration of all STC hardware facilities into Ericsson-managed warehouses with zero service disruption.

DEC 2010 — DEC 2013

Hardware Services Coordinator & OHS Program Lead

Ericsson BSA · Jeddah, Saudi Arabia

Managed hardware lifecycle operations across assigned KSA regions and pioneered OHS compliance rollout across all Ericsson-authorized service providers in Saudi Arabia — designing and delivering the training programs that lifted safety compliance scores nationwide.

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Systems Built

Demo on Website/YouTube

GrowEasy (Flagship)

GrowEasy Dashboard Preview

AI-Powered ERP for SMEs. Modern full-stack SaaS platform for retailers, wholesalers, and freelancers. Integrated inventory, invoicing, and financial reporting designed to replace fragmented tools. Production-grade stack — now also the live SCM data layer behind Ahmad-AI's agent-queryable inventory insights.

PythonFlaskPostgreSQLRedisCeleryDockerSentry
Shipped · Pilot validated · v2

Demand Forecasting Engine

Demand Forecasting Engine — data quality report showing 84,741 clean order lines, 872 customers, 4,307 SKUs

Multi-model demand forecasting for wholesale distribution. Built on 84,741 real ERP order lines, 872 customers, and 4,307 SKUs. Three models (Naive, Seasonal Naive, ETS) selected per SKU via expanding-window backtesting. Reliability tiers, sensitivity checks, forecast-vs-trend sanity warnings, and an audit-ready Excel workbook with live formulas. Validated honestly against a 12-month holdout: the ETS model beat the naive baseline on 58% of pairs but lost 3× on volume-weighted WAPE because it extrapolated lumpy B2B order spikes as trend. v2 adds a prioritized replenishment worklist — a hard-coded trust rule refuses to auto-dispatch on any flagged SKU, and the worklist shows exactly what to order once the customer confirms.

PythonPandasStatsmodelsStreamlitopenpyxlpytest
Open Source & Live

Serverless Enterprise Warehouse Management System

WMS Invoice and Fulfillment Dashboard Preview

End-to-end fulfillment system built entirely in Google Sheets and Apps Script. Handles the full cycle from receiving to delivery — auto-generating invoices, packing slips, shipping labels, and fulfillment records the moment a tracking number is entered.

Google Apps ScriptGoogle Sheets
Live

Learn With Misham

Customer and Education Management Platform. Cloud-based LMS managing the complete student journey — online admissions across Academics, Quran, Naat, and IT courses, multi-student profiles, and an Anki-style progress tracker that pinpoints the exact words a student struggles with over time. Automated weekly reports keep teachers and parents in sync.

JavaScriptGoogle Apps ScriptLocalStorageGoogle Sheets
In Active Development

Ahmad-AI

Multilingual Quran & Hadith research agent. A retrieval-augmented Islamic knowledge system serving 113,842 indexed records — 6,236 Quran verses across 114 surahs, 50,762 hadiths from the Sunnah.com corpus, and 56,844 hadiths newly extracted from nine canonical Shamela collections (Bukhari, Muslim, Abu Dawud, Tirmidhi, Nasa'i, Ibn Majah, Muwatta, Musnad Ahmad, Darimi). Two-stage retrieval: paraphrase-multilingual-MiniLM-L12-v2 for recall across three ChromaDB collections, then GATE-Reranker-V1 — an Arabic-native cross-encoder — for precision reranking, with exact-citation lookup for surah:ayah queries. Built on a Shamela .bok → SQLite → JSONL → ChromaDB pipeline with SHA-256 deduplication, deterministic internal↔master book ID mapping, and per-book schema reconciliation across nine heterogeneous source editions.

ChromaDBSentence-TransformersGATE-RerankerPythonShamelaSQLite
Live

Ahmad Voice AI

Real-Time Voice Agent. A continuous, multi-turn voice assistant that listens through the microphone, streams raw PCM over WebSockets, and speaks back in natural voice — no push-to-talk, no reconnect loops. Built on Deepgram's Voice Agent API, which orchestrates speech recognition (Nova-3), reasoning (GPT-4o-mini), and neural speech synthesis (Aura-2) inside a single managed session. Includes hardware-safe asyncio audio pipelines and a reconnect supervisor that survives transport drops mid-conversation.

PythonasyncioPyAudioDeepgramNova-3Aura-2WebSockets
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Education & Certifications

MSc Operations & Supply Chain Management PMP® Project Management Professional — PMI RMP® Risk Management Professional — PMI ITIL® Foundation B.Sc. Mass Communication 1 Year Diploma Telecom Engineering